Director of Marketing & Business Development
Jennifer is a dynamic leader that has spent her career at the intersection of transformational change and customer experience.
She has over 20 years of change leadership experience focusing on process transformation of customer service organizations and their operational and organizational impact. Jennifer worked for PwC (acquired by IBM) and IBM for 16 years. She led the multi-year transformations of customer service organizations for American Airlines, JCPenney, Thompson Consumer Electronics, AOL, and Sprint during their acquisition of Nextel.
A passion for continuous improvement, transformation, and emerging technologies drives her success in solving complex issues and delivering significant results to growing companies. Her work ethic and commitment to quality consistently drive client confidence and successful partnerships.
Jennifer holds a master’s degree in Business Administration from The University of Texas at Austin and a bachelor’s degree in Business Administration from Baylor University. She resides in Austin with her three children.