admin's blog

Your Target Customers May Not Be Who You Think They Are [video]

Fact: many businesses have not one customer, but a system of customers -- each with different power and influence.

Teams and organizations that are not clear about their system of customers can easily fool themselves. They can – and often do – become unknowingly self-serving.

The Missing Link To Performance That Nobody Is Talking About [video]

Most leaders are unaware that there are four distinct types of purpose statements.

As a result, often their teams are misaligned.

Make no mistake: such misalignment ripples through everything your team builds. It slows your team down or, even worse, can pull a team apart.

How 84 & 9 Are Numbers That Can Shipwreck Your Change Efforts [video]

The leader of a large organization lamented to me, “my team is about as close to a group of independent contractors as you can get.”

Keep in mind that these are all people at the top of their craft.

She went on: “It’s like they’re all first chairs in the orchestra, but they can’t carry a tune together.”