Feedback provides data on past behavior. Effective feedback is:
- Specific, not general
- Focuses on a specific behavior, not on a person or their intentions
- Sincerely and honestly provided to help
- Describes actions or behavior that the individual can do something about
- Provides the information as closely tied to the event as possible
- Involves what or how something was done, not why
- Checks to make sure the other person understood what you communicated
Feedback versus Advice – This is an important distinction for the Growth River Operating System.
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