Feedback provides data on past behavior. Effective feedback is:

• Specific, not general
• Focuses on a specific behavior, not on a person or their intentions
• Sincerely and honestly provided to help
• Describes actions or behavior that the individual can do something about
• Provides the information as closely tied to the event as possible
• Involves what or how something was done, not why
• Checks to make sure the other person understood what you communicated

Feedback versus Advice – This is an important distinction for the Growth River Operating System.