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Feedback provides data on past behavior. Effective feedback is:

  • Specific, not general
  • Focuses on a specific behavior, not on a person or their intentions
  • Sincerely and honestly provided to help
  • Describes actions or behavior that the individual can do something about
  • Provides the information as closely tied to the event as possible
  • Involves what or how something was done, not why
  • Checks to make sure the other person understood what you communicated

Feedback versus Advice – This is an important distinction for the Growth River Operating System.

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