Leveraging Creative Tensions refers to team members leveraging creative tensions between different perspectives and roles as sources of accountability, insight, learning, and innovation. There are Natural Creative Tensions between: the roles of team members and team leaders, the roles responsible for the Four Business Capability Types around the business triangle (Develop, Sell, Deliver, and Support), and the Operational Purposes of different types of teams in a System of Teams. At times, these tensions might be personalized as conflict, or viewed as blockers to innovation rather than supporting it. However, creative tensions can and should be leveraged as a source of insight and innovation under the right conditions. This way of working depends on Depersonalizing Conflicts. (See Figure G.12.) This links to the Specifying Capabilities and Roles crucial conversation.
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