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What is a Single Journey Owner (SJO)?

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The goal of Single Journey Owners’ is to enable teams to scale by dividing and conquering, assigning responsibilities, and working on multiple issues in parallel. The challenge is that most natural teams do not organize shared work for  parallel processing and do not have protocols for consultative decision making.

The solution is Single Journey Owners (SJOs). It is way-of-working that assigns one person to be responsible and accountable to each team issue, workstream or Forum. 

SOJ’s drive issues and/or concerns to resolution from diagnosis, to strategy, and through to implementation. This approach enables teams to scale up and improve efficiency and performance.

How Does It Work?

Each issue or project under the team’s responsibility is assigned a journey owner. This team member is not necessarily the one with the authority to make the final decision, however, it is the single journey owner’s responsibility to ensure that the issue is being worked and resolved. 

The SJO can engage other members of the team to help and can also make recommendations to the team leader or others who will have the final call. This allows the team to divide responsibilities and have only the SJO or a sub-team learn the full details of each issue. 

SJO Decision-Making Protocol

Step Guiding questions
Determine the issue What is the team-wide decision/task/issue?
Determine the single journey owner Who will be the point person to structure and drive a process towards resolution? 

Responsibilities include: set up meetings, gather data, analyze problems, facilitate alignment, craft a recommendation.

Note: this person might be different than the leader who has the authority to make the final decision!

Frame the issue/challenge What deliverables or outcomes will represent a successful resolution?

Outcomes include: decisions, recommendations, compelling requests, and actions

Determine the players involved  Who should be on a sub-team to address this issue? Consider the fewest number for quality and speed.
Determine how the call will be made:

  • Autocratic
  • Consultative
  • Concensus
What will be the process or mechanism for closure? 

Once a decision has been made, how will the right degree of alignment be ensured?

Plan approach How will the sub-team identify and tackle the issue?

What are the sub-team’s next steps? 

The specific approach will depend on the nature of the issue, the work, and your organization. 

Plan timeline By when is the decision or recommendation required? 

By when are closure and alignment required?

NOTE TO THE READER: This Frequently Asked Question (FAQ) narrative serves as an invitation to all General Partners and Leaders to enable and support EDJ’s Transformation by socializing and helping associates to clearly understand EDJ’s emerging shared language. Thank you in advance for your leadership to leading change! 

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